Developing trustworthy AI solutions is essential for senior leaders to successfully navigate the risks of rapid AI adoption and fully embrace and integrate this transformative technology. write Deloitte analysts.
Illustration on the cover of Deloitte’s new report named “AI at a crossroads: Building trust as the path to scale.
A new report co-developed by Deloitte Access Economics and Deloitte AI Institute reveals critical insights for C-suite and technology leaders on how they can develop effective artificial intelligence (AI) governance amidst accelerating adoption and growing risk managementchallenges.
The report, named “AI at a crossroads: Building trust as the path to scale”, is based on a survey of nearly 900 senior leaders across 13 Asia Pacific geographies, including six Southeast Asia geographies – namely, Indonesia, Malaysia, Philippines,Singapore, Thailand, and Vietnam – whose responses were assessed against Deloitte’s AI Governance Maturity Index to identify what good AI governance looks like in practice.
With investments in AI projected to reach $110 billion by 2028 in the Asia Pacific regionalone, it emphasizes the need for robust governance frameworks to enable businesses to adopt AI more effectively, build customer trust, and create paths to value and scale.
Commenting on the report, Dr. Elea Wurth, lead partner, trustworthy AI strategy, risk & transactions, Deloitte Asia Pacific and Australia, said, “Effective AI governance is not just acompliance issue; it is essential for unlocking the full potential of AI technologies.”
Wurth noted that Deloitte’s findings reveal that organizations with robust governance frameworks are not only better equipped to manage risks but also experience greater trust in their AI outputs, increased operational efficiency and ultimately greater value and scale.
Navigating risks from AI adoption
Amongst Southeast Asia geographies covered in the survey, security vulnerabilities, including cyber or hacking risks, were most commonly cited as top concerns associated with the risk of using AI.
Other top concerns include those pertaining to privacy, such as confidential or personal data breaches and the invasion of privacy due to pervasive surveillance.
This is a trend that was especially pronounced for Singapore, with nearly all respondents indicating security vulnerabilities (96%) and privacy breaches (94%) as areas of concern – and tracks closely with the finding that 35% of Singapore respondents also reported an increase in incidents at their organizations in the last financial year, the highest amongst all Southeast Asia geographies.
Chris Lewin, AI & data capability leader, Deloitte Asia Pacific and Southeast Asia, said, “The rapid pace and scale of AI adoption has meant that organizations are encountering AI-related risks in real-time as they experiment and roll out the technology. Given that Southeast Asia and the wider Asia Pacific region are hotbeds for cyberattacks, business leaders are understandably most concerned about security vulnerabilities, which can arise from the AI solutions themselves, the vast amount of data used by these solutions, or a combination of both.
“What we have found, however, is that organizations who have implemented incident responses and remediation plans are less likely to be concerned about such risks. This highlights the critical importance of effective governance to address concerns about AI use.”
Building trustworthy AI
Developing trustworthy AI solutions is essential for senior leaders to successfully navigate the risks of rapid AI adoption and fully embrace and integrate this transformative technology.
Deloitte’s Trustworthy AI Framework outlines seven dimensions that are necessary to build trust in AI solutions which are transparent and explainable, fair and impartial, robust and reliable, respectful of privacy, safe and secure, responsible, and accountable.
This framework and criteria should be applied to AI solutions from ideation through to design, development, procurement, and deployment.
The survey reveals that across Asia Pacific, organizations with mature AI governance frameworks report a 28% increase in staff using AI solutions, and have deployed AI in three additional areas of the business.
These businesses achieve nearly 5 percentage points higher revenue growth compared to those with less established governance.
Key recommendations from the report include:
– Prioritize AI governance to realize returns from AI
Continuous evaluation of AI governance is required across the organization’s policies, principles, procedures, and controls. This includes monitoring changing regulations for specific locations and industries to remain at the forefront of AI governance standards.
– Understand and leverage the broader AI supply chain
Organizations need to understand their own use of AI as well as interactions with the broader ‘AI supply chain’ − including developers, deployers, regulators, platform providers, end users, and customers − and perform regular audits throughout the AI solution lifecycle.
– Build risk managers, not risk avoiders
Developing employees’ skills and capabilities can help organizations better identify, assess, and manage potential risks, thereby preventing or mitigating issues rather than avoiding them altogether.
– Communicate and ensure AI transformation readiness across the business
Organizations should be transparent about their long-term AI strategy, the associated benefits and risks, and provide training for teams on using AI models while reskilling those whose roles may be affected by AI.
Deloitte Asia Pacific’s consulting businesses leader Rob Hillard said: “The erosion of consumer confidence and damage to brand reputation can have lasting effects, making it essential for businesses to effectively manage AI and cybersecurity. Consumers prefer companies that align AI use with ethical standards like transparency, with 45% of those surveyed believing strong governance enhances their organization’s reputation.
“However, our research shows that organizations are tending to overestimate their readiness in terms of AI governance. Urgent action is required by senior leaders to enhance their current AI governance practices to unlock the benefits of AI, as well being prepared for emerging AI regulations which will impact future business success.”
Human judgement as fundamental to trustworthy AI
Given that the rapid pace of AI adoption is driven by employees, who often outpace their leaders – a previous Deloitte study on Generation AI 3 found that more than 70% of young employees and students in Southeast Asia have already adopted the use of generative AI – the report also highlights the critical role of human judgement and action (or reaction) in successful AI governance.
Employees – whether they are designing, deploying, or using the AI solutions – have valuable insights about the functionality and potential risks related to using AI solutions. However, fewer than two-thirds of Southeast Asia respondents – and in the case of Singapore, only half (50%) – believe that employees in their organizations have the required level of skills and capabilities to use AI solutions responsibly.
“At its core, good AI governance is required at all stages of the AI solution lifecycle, and should be embedded across technology, processes, as well as talent. Based on our findings, however, the people and skills pillar is an area where organizations consistently score the lowest onaverage,” said Chris.
“Training is, of course, a powerful tool to bridge this gap, and we have observed thatmore than three-quarters of Southeast Asia respondents are investing in employee upskilling. The onlyexception is Singapore, where the skills gap is the widest and nearly seven in 10 organizations have needed to close the gap through hiring, possibly due to the market’s demand for highlyspecialised and technical roles,” he added.
In 2025, the commercial real estate market, especially in HCM City, is forecast to undergo significant positive changes, with an improved supply. It can be said that this segment will “transform” to recover for a new growth cycle.
A shopping mall in HCM City. The retail property market in HCM City is expected to see further growth this year. (Photo: gkg.com.vn)
HCM City – The retail property market in Ho Chi Minh City is expected to see further growth this year, as new buildings are completed and more retailers, attracted by the increasing purchasing power of the population, enter the market.
A report by JLL states that in 2025, there will be new high-quality retail spaces in the city centre, such as Marina Central (Masterise), providing around 13,000 sqm of rental space. Net effective rents are projected to increase by 2-3 per cent annually, although the recent expansion in the city fringe supply may impact this growth.
F&B, lifestyle, and children’s amusement sectors are anticipated to be major drivers of demand in the market, it added.
Another market researcher, Dat Xanh Services, reported positive growth figures for the market in 2024, providing a strong foundation for further development in 2025.
In 2024, the market saw 7 per cent growth, reaching 1.58 million square metres, with most off the growth occurring in the city centre. The occupancy rate increased by 3 per cent year-on-year to reach 93 per cent. Retail spaces were predominantly occupied by the supermarket, food and beverage, and fashion sectors.
Rent prices for retail spaces in commercial centres have experienced significant growth in central areas due to supply scarcity, coupled with high demand. Prices have been rising by 8 per cent annually, reaching an average of 53.1 USD per square metre.
The trend of consumers looking for commercial centres with shoppertainment programmes has driven investors to enhance their construction and renovation plans with competitive leasing policies.
Therefore, the market’s development is attributed to the involvement of both foreign and domestic retailers in the market, as well as the increase in purchasing power.
According to Euromonitor, non-grocery sales in Vietnam are expected to increase with a CAGR of 12.6 per cent from 2010 to 2027. Vietnam’s consumer expenditure per household index is also expected to increase by 38 per cent from 2024 to 2028, ranking the highest in Southeast Asia.
There are promising opportunities in the Vietnamese retail market, but success hinges on effectively engaging consumers. To stand out in the market, landlords need to upgrade and renovate their malls to reflect unique offerings.
Industry experts predict a positive transformation in the commercial real estate market in 2025, particularly in HCM City, with an improved supply. This segment is expected to undergo a transformative recovery for a new growth cycle.
According to Thanh Pham, associate director of CBRE Vietnam: “Domestic and foreign brands are steadily expanding in major districts, leading to fierce competition for prime locations amid a shortage of quality properties.”
Mai Vo, head of Retail Services at CBRE Vietnam, adds: “Despite lower sales of luxury brands in various markets, Vietnam continues to attract strong interest from a few niche brands that are targeting openings in 2025-2026. Despite the current subdued mood in retail sales in China and APAC in general, a significant number of Chinese brands are seeking opportunities to expand overseas, with Vietnam being one of the potential markets for expanding their store networks. Thus, both landlords and tenants should carefully plan and secure locations at least 12 to 18 months in advance, given the long lead time required.”
In 2025, the commercial real estate market, especially in HCM City, is forecast to undergo significant positive changes, with an improved supply. It can be said that this segment will “transform” to recover for a new growth cycle.
On March 10, Trung Nguyen Legend held the ground-breaking ceremony for the largest coffee factory in Southeast Asia in Tan An 2 Industrial Cluster, Buon Ma Thuot city.
The ground-breaking ceremony of Trung Nguyen Legend energy coffee factory took place as part of the 9th Buon Ma Thuot Coffee Festival 2025.
The event marks an important milestone in the efforts of Dak Lak province and Trung Nguyen Legend to elevate the value of the Buon Ma Thuot Robusta coffee beans, affirming Vietnam’s role as a coffee powerhouse globally and transforming Buon Ma Thuot into a “Coffee City of the World.”
In 2024, Vietnam’s coffee exports are estimated to reach over $5 billion, making coffee one of the country’s top 10 main exports. Among them, Buon Ma Thuot Robusta coffee beans are “creating a global boom,” increasingly popular in coffee powerhouses such as Germany, Italy, China, the United States, Japan, Spain, Indonesia, among others. The growing popularity of Buon Ma Thuot Robusta coffee beans has strongly demonstrated the quality and position of Vietnam as a coffee powerhouse.
Dak Lak province boasts over 200,000 hectares of coffee plantations that yield over 530,000 tonnes annually. However, only 20 per cent of harvested coffee beans undergo deep processing, creating ample room for development. The local authorities encourage businesses to invest in deep processing to raise the added value for coffee beans, as well as meet the growing demand for processed coffee worldwide.
Thus, the groundbreaking ceremony of the Trung Nguyen Legend energy coffee factory is the highlight of the 9th Buon Ma Thuot Coffee Festival 2025, marking a positive signal in the province’s efforts to encourage investments in the coffee sector.
Vanusia Nogueira, executive director of the International Coffee Organisation delivered a speech at the groundbreaking ceremony
Addressing the ceremony, Nguyen Tuan Ha, Vice Chairman of Dak Lak People’s Committee said, “Trung Nguyen Legend energy coffee factory is the second factory of the group in the locality. This investment will boost the development of the coffee processing industry, especially deep processing, to complete the diverse coffee ecosystem of Dak Lak. The initiative is also expected to open up new opportunities, create more jobs, improve the lives of local people, and contribute significantly to the local economy.”
With a total investment capital of over $78.3 million, the venture is divided into two phases. In the first phase, with an investment capital of $39.2 million, the Trung Nguyen Legend energy coffee factory is equipped with cutting-edge technologies from Germany and Italy in collaboration with other world-class technology brands.
This is the largest of its kind in Southeast Asia and a key project of Dak Lak. The venture is expected to shape Vietnam’s coffee industry towards a deep and refined processing chain, creating high-value raw materials from coffee that contribute to many other industries.
The perspective view of the Trung Nguyen Legend energy coffee factory that is in line with sustainable, eco-friendly energy and net zero standards
Covering a total area of 50,000 square metres, the factory boasts a maximum construction density of 60 per cent, and a density of trees and water surface of over 20 per cent.
The Trung Nguyen Legend energy coffee factory is designed to be a sustainable, eco-friendly energy coffee factory in line with net-zero standards. At the same time, the architecture draws inspiration from three world-class coffee civilisations: Ottoman – Roman – Zen with indigenous cultural elements.
The entire factory is surrounded by trees, lakes, herbal gardens, basalt, and a modern solar energy system, providing a peaceful, natural, and balanced space for experience and work.
Vanusia Nogueira, executive director of the International Coffee Organisation said, “With the growing demand for Robusta coffee beans globally, we appreciate Trung Nguyen Legend’s efforts to expand and invest in a factory in Buon Ma Thuot. The venture extends beyond economic development to prove a harmonious blend of global vision and indigenous traditions. It sets a model for sustainable development, bringing benefits to farmers, communities, and consumers around the world.”
This is the fifth factory in the Trung Nguyen Legend Group’s coffee factory system in Vietnam and the second factory in Buon Ma Thuot. The new coffee factory underscores the group’s next step in the journey to raise the value of Buon Ma Thuot Robusta coffee beans while contributing to the socioeconomic development of Buon Ma Thuot and Dak Lak.
Delegates and guests at the ASEAN Future Forum 2025 were impressed with coffee meditation, a special experience of Vietnamese coffee culture created by Trung Nguyen Legend
The Trung Nguyen Legend energy coffee factory is the realisation of the fourth initiative – “Comprehensively Circularising and Integrating the Coffee Production Chain” – among the seven initiatives proposed by the chairman of Trung Nguyen Legend Group Dang Le Nguyen Vu. This initiative aims to enhance the value of Buon Ma Thuot Robusta coffee and strengthen the position of Vietnamese coffee in the global market. The core of this initiative is to establish a closed-loop coffee production chain, structured in a circular model that generates zero harmful waste, ensuring environmental sustainability. It also optimises production resources at every stage, creating a fully integrated and efficient system.
Over the past 30 years, the group has led several initiatives to elevate the value of Robusta coffee beans. As of present, over 300 products have been researched from Robusta Buon Ma Thuot coffee beans, exporting to 100 countries and territories. The group also boasts coffee shops in the US, China, Australia, Europe, and South Korea, etc.
The entire Muong Thanh hotel chain will light up with vibrant colours to welcome Muong Thanh Tet, which will take place on March 12.
Muong Thanh Tet 2025 marks a new milestone for Muong Thanh Group. This unique celebration represents a crystallisation of the cultural essence of diverse ethnic groups from the highlands, creatively and wholeheartedly reimagined by Muong Thanh Group.
It is a distinctive gift offered to visitors of the hotel chain, serving as a bridge to connect travellers to Vietnamese culture, and is a testament to the vision of a brand that is deeply committed to preserving and spreading the cultural values of a community.
Traditional ethnic dance
Stepping into the group’s 61 hotels, visitors will feel as though they have entered a cultural space rich with the charm of the northwest highlands. Pure white flowers will accentuate the vivid backdrop of brocade fabrics, graceful Xoe and Sap dances, and hearty laughter from the traditional “nem con” (ball-throwing) game. All will come together to create a lively and captivating picture of Muong Thanh Tet.
Guests will have the chance to savour highland specialities such as aromatic five-colour sticky rice, smoked buffalo meat, fragrant Pa Pinh Top (grilled stream fish), and rich, tender local pork, among others. Each dish carries its own unique flavour and story, enriching the cultural experience for visitors.
While still deeply honouring the cultural identity of Vietnam’s ethnic groups, this year’s Muong Thanh Tet also reflects an alignment with modern trends; an integration without losing its essence. This demonstrates a determination to maintain its position as the “largest private hotel chain in Indochina” with a spirit of independence and unity, ensuring the Muong Thanh brand retains its distinct and unique character.
Muong Thanh Tet is not only a celebration of the iconic beauty of the northwest mountains and forests, but also a bold affirmation of the Muong Thanh Group’s relentless ambition to rise. Like the ban flower, which braves the mist and cold winds to bloom proudly, the group has overcome all challenges to assert its position and spread beautiful cultural values across the nation and to international friends.