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Generative AI skills and education trends for 2025

Generative AI will transform how people learn and approach new roles. Maureen Lonergan, vice president of Amazon Web Services’ Training and Certification, has a look at five skills that will impact workers this year.

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Generative AI once again took centre stage in the world of technology in 2024. Everywhere you turned, someone was talking about it and trying to understand the implications for their business. While we can expect more of the same in 2025, the conversation is evolving as many GenAI proof-of-concepts will move into production, or as more organisations experiment with GenAI.

Generative AI skills and education trends for 2025
Maureen Lonergan, vice president of Amazon Web Services’ Training and Certification

In fact, two out of three organisations said that they are increasing their investments in GenAI due to early signs of business value, according to a Deloitte study. The greater investment in GenAI means businesses will need more people with AI skills to execute their AI strategies and roadmap, which in turn requires leaders to continue providing AI skills training for their employees in 2025.

We saw significant demand in 2024 from AWS’s customers and partners who want to help their employees gain AI fluency, which enabled us to train two million people globally with free AI skills in just one year as part of Amazon’s AI Ready commitment. The demand for AI skills training will continue to rise.

In Vietnam, the government has issued a national strategy on AI research, development, and application by 2030, with the goal of making the country a centre for innovation and development of AI solutions and applications globally. At the same time, many Vietnamese businesses have quickly seized the opportunities offered by AI, and boosted their investments to master the new technology.

For example, Vietnam International Bank is the first bank in Vietnam to integrate ViePro, a virtual asisstant powered by AWS’ GenAI solutions, into its digital banking app MyVIB. It has also collaborated with AWS to implement a comprehensive cloud and GenAI training programme for its 12,000-person workforce through AWS Skill Builder.

Change brings uncertainty

There are five other skills trends you can expect to impact you and your employee talent strategy this year.

The first is that GenAI skills remain critical but do not neglect soft skills. As more companies adopt GenAI in their business to drive innovations and improve workflows, there is no doubt that leaders will spend more time understanding GenAI fundamentals. However, they will also refresh their soft skills like effective communication, decision-making, manager coaching, and change management.

With change comes uncertainty, and there’s a lot of pressure for leaders to help their workforce prepare for and understand the organisation’s point of view on the GenAI evolution. Employees need clear guidance and encouragement to be part of the change – including the psychological safety to try new things and fail safely.

Now is the time to examine your culture to ensure it supports ongoing learning, critical thinking, and experimentation at all levels of the organisation. GenAI is going to do more for us than we ever imagined, and in order to accelerate your opportunities with GenAI, it is important to equip your organisation with both soft and hard skills.

Secondly, GenAI-powered learning is on the rise. Technology advancements have continually lowered barriers to help more people access quality education. Such learning will open even more opportunities to level the education playing field.

Not everyone can have a dedicated, in-person tutor, but with GenAI, more people can have this type of experience embedded in a digital learning system. Research shows that one-on-one tutoring vastly improves student performance. A GenAI-powered tutor assists you as you learn, understanding your current knowledge and skill level, where you need additional support, and providing recommendations and coaching along your personalised learning path.

The third aspect is that digital learning assistants accelerate business outcomes. It is not just students who will benefit from AI tutors or learning assistants, employees who are upskilling and reskilling will too. For leaders, this means your investment in digital training modalities for your employees will generate an even greater return on investment.

Your employees can gain enhanced learning depth through digital training, allowing you to quickly develop a workforce that has the critical skillsets to contribute to business growth. Simply put, the faster and better your workforce can learn new concepts and skills through the power of GenAI, the faster they will be able to help your business innovate and improve the bottom line.

AWS is committed to helping. In Vietnam, we have strengthened the developer community through an AWS Study Group. AWS provides targeted support and resources to group leaders of the AWS Study Group, and helps enable peer-to-peer discussions, at scale, between developers and community leaders.

The Vietnam AWS Study Group offers over 170 workshops to help community members gain hands-on experiences. Over 460 AWS blogs have also been translated into Vietnamese to help keep the group updated on the latest technology and trends – such as GenAI, data, security, and application development.

Upskilling the workforce

Next up, cohort-style training drives long-term business impact. One of the best ways to keep up with the pace of technology is to invest in organisation-wide upskilling initiatives that build an engaged culture of learning. However, it can be tough to know how and where to invest to maximise your organisation’s immediate innovation need.

With the interest in GenAI, in particular, we are seeing more organisations deploy short-term, highly focused training initiatives on a specific topic, area, or team. The key is to organise a collaborative, cohort-style training that includes dedicated ideation, hands-on learning, and soft skills education.

These sessions have a few key benefits. Firstly, employees come away with actionable use cases that maximise the newly developed skills, giving them priority focus areas that might not have been possible without collaborative, hands-on learning. Secondly, with priority initiatives identified, leaders can make quick decisions about redeploying newly skilled talent into new roles or investing in additional reskilling. Thirdly, the short-term and focused nature of the training gives the organisation quicker results, which reinforces the business benefit of skills development. This leads to greater leadership buy-in for workforce skills initiatives.

Given the success we have seen in cohort-style GenAI training, I expect more leaders will adopt this approach as they continue to upskill their workforce in 2025 and beyond. And given how quickly GenAI is evolving, speed matters more than ever in the world of technology and business.

Finally, measuring business impact from training efforts. As we help our customers and partners launch GenAI training, we are also helping them determine how to measure the value of training efforts. Productivity is an important factor to evaluate, but it is much more than that, and it is a long game. By ensuring your team has the right skills to complete a project or initiative, you do not have to recruit new talent, outsource the work, or worse, shelve the venture altogether.

Measuring the business impact of ongoing training comes down to what can be accomplished that was not possible without skills development. This takes into account your teams’ engagement, retention, efficiency, collaboration, and confidence to take risks.

None of us can know exactly what 2025 will bring given how quickly AI and its impact on your business and people are evolving. The only thing a leader can control is the environment they create that allows their workforce to take on new challenges and opportunities with confidence. What’s certain is that investing in your employees empowers them to build skills that will be paramount to your success in 2025, no matter where your roadmap is leading you.

AWS leveraging increasing interest in cloud adoption AWS offerings turbocharge wide support for customers in Vietnam Service providers bet on the cloud AWS targets Vietnam for 2024 expansion How startups can navigate AI revolution

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Hanoi to renovate Hoan Kiem Lake area for park development

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The renovation project will involve extensive surveys to assess key architectural landmarks, historical sites, and cultural icons that warrant preservation.

Hanoi to renovate Hoan Kiem Lake area for park development
The commercial centre building, commonly known as the ‘Shark Jaw’ (Ham Ca Map) building, at Dong Kinh Nghia Thuc Square by Hoan Kiem Lake. (Photo: VNA)

Hanoi – Vice Chairman of the Hanoi People’s Committee Duong Duc Tuan has requested a renovation plan for the eastern side of Hoan Kiem Lake, envisioning it as a special square and park zone.

The renovation project will involve extensive surveys to assess key architectural landmarks, historical sites, and cultural icons that warrant preservation. The aim is to propose new functions for the facilities to ensure they blend harmoniously with the area’s scenic landscape and historical significance.

On March 11, Tuan instructed the Department of Finance to swiftly establish a working group responsible for planning and revamping the Hoan Kiem Lake area, including the iconic Dong Kinh Nghia Thuc Square. It must draft a document on the investment policy for the special square and park zone and submit to the permanent members and the Standing Board of the municipal Party Committee by March 13, 2025.

To support the plan, the Department of Agriculture and Environment has been assigned to provide a detailed 1:500 scale topographic map of the area for the Hoan Kiem district People’s Committee and the Hanoi Urban Planning Institute. Additionally, the department will compile cadastral data to facilitate site clearance, compensation, and support mechanisms. Adjustments to land use plans should also be proposed to ensure seamless project implementation.

The project will also include a three-level underground space beneath the eastern side of Hoan Kiem Lake. This underground development will connect to the C9 station of the Nam Thang Long – Tran Hung Dao metro line. Measures will be taken to safeguard nearby heritage structures during the construction process, while functions for underground spaces will be proposed to optimise land use and meet public demand.

Tuan urged all departments to accelerate their proposals to execute the project. The development will unfold in two phases: the initial phase will involve the construction of the above-ground park and square using public investment, while the second phase will introduce underground facilities integrated with the C9 metro station following the Transit-Oriented Development (TOD) model.

To address the needs of displaced residents, the Department of Agriculture and Environment has been tasked with proposing maximum compensation policies. Eligible households will be offered resettlement land in the outlying district of Dong Anh. Meanwhile, resettlement housing will be sold to those not qualifying for land compensation.

In anticipation of resettlement demand, the city is fast-tracking a review of approximately 100ha of land in Dong Anh district to ensure sufficient space for resettlement efforts linked to this and other major development projects in Hanoi.

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Zebra Technologies announces new strategy for 2025 in Vietnam

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Zebra Technologies Corporation, a global leader in digitising and automating frontline workers, is looking to expand in Vietnam by anchoring on an extensive network of partners, continued investment, and a comprehensive portfolio of solutions.

The company announced its 2025 strategy for Vietnam with the three pillars at its Regional Partner Summit 2025 held in Danang on March 5, underscoring its commitment to empowering partners and customers in Southeast Asia.

Talking to VIR at the event, Christanto Suryadarma, sales vice president for Southeast Asia, South Korea, and Channel APJeC at Zebra Technologies, said, “We are seeing significant interest and opportunities for Vietnam to leapfrog in technology adoption. We are continuing to invest in enabling our customers in Vietnam to access the right solutions. That is our primary investment.”

Zebra Technologies announces 2025 new strategy in Vietnam
Christanto Suryadarma, sales vice president for Southeast Asia, South Korea, and Channel APJeC. Photo: PV

“We are continuously investing in training local Vietnamese partners on how to help customers digitise and automate. This is an ongoing investment. We conduct training sessions, provide demo units, and run proof-of-concept projects,” he added.

With a comprehensive portfolio of solutions, including everything from simple scanning devices to mobile computers, tablets, RFID, and machine vision, Zebra offers tailored solutions to meet the diverse needs of businesses in Vietnam to excel in a digital era.

Suryadarma noted, “Overall, our investments focus on strengthening our presence, expanding our capabilities, and enabling knowledge transfer. We equip our team and partners with the expertise they need so that when they engage with customers, they can offer well-prepared solutions.”

Zebra now has strong partners across Vietnam, as well as Vietnamese companies operating internationally. The company also has a repair and maintenance depot in Vietnam, where it has invested in training local workers.

Zebra opened its first service centre in Ho Chi Minh City in 2021. In 2022, Zebra expanded the centre to meet rising demand for printers, adding support for desktop, mobile, label, and industrial printers. Collaborating with distributors like SMC and Elite Technology, Zebra has developed a diverse partner ecosystem in Vietnam.

Zebra Technologies announces new strategy for 2025 in Vietnam
Christanto Suryadarma, sales vice president for Southeast Asia, South Korea, and Channel APJeC at Zebra Technologies. Photo: PV

“Vietnam is a crucial market for Zebra. Our strong team and extensive certified partner network are dedicated to delivering industry-specific solutions to our customers,” said Suryadarma. “Leveraging our global expertise and innovative solutions, we aim to support all companies operating in Vietnam, across sectors like manufacturing, retail, transportation, logistics, and healthcare, to overcome challenges and achieve digital transformation.”

The 2025 strategy shows Zebra’s long-term commitments in Vietnam. According to Zebra Technologies, its strategy is deeply linked to megatrends – external factors that shape the tech industry. These include mobility and cloud, AI, digitalisation and the Internet of Things, e-commerce, and automation.

To continue offering a comprehensive portfolio of advanced solutions, innovation is at the heart of Zebra Technologies where it invests heavily in business development and research and development. Last year, the company’s revenue was approximately $5 billion, of which it allocated about 10 per cent towards innovation.

“Innovation allows us to continuously develop new technologies and solutions that address real-world challenges. By leveraging mobility, cloud computing, scanning, RFID, and other technologies, we can provide real-time tracking and insights to meet the growing business demands of optimising workflows, improving efficiency, and enhancing decision-making,” the Zebra representative noted. “Our goal is to seamlessly connect all these elements – assets, people, and activities – through enterprise mobile computing. The more we can connect frontline workers, the better we can enhance business operations.”

Commitment to innovation has positioned Zebra Technologies as the leader in rugged mobile computing. While consumer mobile computing – laptops and smartphones – is widely used, Zebra dominates the enterprise mobile computing space, particularly in rugged devices designed for business-critical operations.

Another area where the company is very strong is data capture. Today is the era of AI. But for AI to work effectively, it needs data—clean, accurate data. As the company specialises in data capture, it is in a strong position to align with AI-driven market trends.

Along with data capture, the company is also the leader in barcode printing. Many businesses need barcode labels. These labels are used in countless industries. In Vietnam, for example, it’s becoming common in restaurants where instead of taking orders manually, customers simply scan a barcode on the table to access the menu.

Another area where Zebra holds the number one position is mobile RFID. RFID stands for radio frequency identification. This is a fast-growing business, and today, the world consumes approximately 30 billion RFID tags annually.

Key industry trends for 2025

Manufacturing, transport and logistics, and retail are the areas where Zebra is deeply involved.

Suryadarma said that manufacturing is a major industry in Vietnam. Zebra’s machine vision and AI solutions can significantly enhance manufacturing operations. He sees a lot of potential in helping businesses improve efficiency and productivity through automation and smart technology.

“We recognise the trends in this sector. Now, we are seeing many economic uncertainties, trade discussions, and shifting policies that are prompting manufacturers to focus on incremental, scalable improvements rather than sweeping transformations. Manufacturers want to automate their processes, but they are looking for cost-effective modernisation strategies. This requires new approaches and scalable automation tools for success,” he admitted.

Zebra Technologies announces new strategy for 2025 in Vietnam
Zebra Technologies’ 2025 Regional Partner Summit in Danang. Photo: PV

In transport and logistics, companies are now balancing onshore and offshore solutions while also ensuring sustainability. They would rather not generate excessive waste; instead, they want to reduce carbon footprints and implement greener supply chain practices. This shift requires greater visibility and real-time insights.

In logistics, the market sees a growing interest in AI, RFID, real-time tracking, and new visibility technologies. These are becoming increasingly important. For example, Vietnamese company Nhat Tin Logistics has implemented Zebra’s scanning solutions, improving speed, efficiency, and productivity in scanning and delivery operations.

Moving on to retail, customer expectations and labour shortages are two major challenges in this industry. This is where technology is making an impact.

“With Vietnam’s large population, retail is booming. We’re seeing a lot of automation in retail. For example, many cafés now use digital solutions – customers scan a QR code, place orders, and receive their items seamlessly. Many retailers have already adopted RFID to enhance customer experience. While we cannot disclose specific names due to customer confidentiality, we can confirm that RFID adoption is happening in Vietnam,” he added.

An example is in warehouses. When people walk into a warehouse, they do not just see shelves of products, they see workers constantly moving, picking, sorting, and delivering items. These workers are the backbone of warehouse operations. Similarly, in hospitals, nurses and doctors are on the front line, caring for patients and ensuring smooth medical operations.

Zebra Technologies announces new strategy for 2025 in Vietnam
Many regional partners joined the summit. Photo: PV

Healthcare is another key area of growth. Similar to other countries, people in Vietnam increasingly expect better healthcare services, both from government and private hospitals. Digitalisation plays a crucial role in improving healthcare efficiency.

“With nearly 8 per cent GDP growth last year, the challenge now is how to push Vietnam’s growth even further. Maybe one day, Vietnam can reach 10 per cent or even higher. It is not impossible, but it comes down to the people, the partnerships, and strong leadership across all organisations,” he noted.

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Close US cooperation to limit trade bumps

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Vietnam is to work with the United States on ways to reach a trade balance and circumvent the latter’s heavy tariff imposition.

Close US cooperation to limit trade bumps
Vietnam is improving local products and origin of goods information, photo Le Toan

Later this week, Minister of Industry and Trade Nguyen Hong Dien will fly to the US to work with its Department of Commerce on further materialising the comprehensive strategic partnership forged in 2023.

“The main reason for the trade imbalance between the two countries comes from the complementary nature of the two economies, which is due to the export and foreign trade structure of the two countries,” said Deputy Minister of Industry and Trade Nguyen Sinh Nhat Tan at last week’s governmental press conference in Hanoi.

“Vietnamese exports to the US compete with those from third nations, not directly with US enterprises in the US market. Meanwhile, they even also create conditions for American consumers to use Vietnamese goods at cheap prices,” Tan added.

According to the Ministry of Industry and Trade (MoIT), Vietnam is an open economy which pursues a free trade policy. The tariff difference on US goods is not high and may decrease in the future because Vietnam will reduce most favoured nation tariffs on many types of goods.

“Therefore, a number of US products with high competitive advantages such as automobiles, agricultural products, liquefied natural gas, and ethanol will benefit from this policy,” Tan said. “At the same time, it will create positive import flows from the US, contributing to improving the trade balance between the two.”

In addition, there is an ongoing policy dialogue on trade and investment between the two countries under the Vietnam-US Trade and Investment Framework Agreement founded in 2007. Therefore, existing problems in bilateral trade and economy, if any, will be proactively discussed through the US-Vietnam Council on Trade and Investment.

This is a mechanism that has created a common vision, contributed to the long-term direction, and stabilised the development of bilateral economic and trade relations, the MoIT said.

In addition, the Vietnamese government has taken the initiative in assigning ministries and sectors to review obstacles to the US “on the basis of fair trade, reciprocity, in accordance with the law, harmoniously and satisfactorily meeting the interests of all parties”, the ministry added.

“Vietnam will also create better conditions for US investors to participate in the process of forming and developing key industries in Vietnam, especially key energy projects involving new energy, hydrogen, and nuclear power,” Tan explained. “This will create a premise to increase imports of liquefied natural gas, fuel, machinery and equipment, and technology from the US, thereby contributing to improving the trade balance between the two countries.”

Via the US Embassy to Vietnam and the country’s counterpart in the US, the MoIT has sent a message that Vietnam wishes to maintain and develop a harmonious and sustainable economic and trade relationship of mutual benefits with the US. At the same time, Vietnam reaffirmed that it has and will never create any policy that hurts labourers or the national security of the US.

Since returning to office in January, US President Donald Trump has launched a sweeping series of tariffs, marking a return to the aggressive trade policies of his first term. The measures reflect the administration’s broader effort to protect domestic industries and address what the president views as unfair trade practices.

According to Asia Briefing, a subsidiary of Dezan Shira & Associates, as a major supplier of goods to the US, the tariffs could significantly impact Vietnamese exporters.

“It is also possible that Vietnam will become the target of country-specific tariffs, as the country has a large trade surplus with the US and has previously been accused by the US administration of engaging in unfair trade practices,” Asia Briefing said. “However, Vietnam may be able to mitigate the impact by striking a deal with the US, especially if it agrees to increase imports of American goods or ease market access for businesses from the US.”

However, Adam Sitkoff, executive director of the American Chamber of Commerce in Hanoi, told VIR that it was too early to gauge the impact of tariffs. In the past month, Vietnamese officials have repeatedly said they would seek compromises with the US on trade.

“This is likely to include promises of additional aeroplane purchases, boosting Vietnam’s imports from the US of liquefied natural gas, better market access for American agricultural products, and an adjustment of some regulations to make it easier for US companies to access the Vietnamese market,” Sitkoff said.

He suggested that Vietnam should take some necessary actions, including creation of more transparency in the origin of goods and increasing local content, and doing more to solve burdens and barriers faced by American companies and investors here.

Vietnam’s exports to the US reached $119.6 billion last year and $19 billion in the first two months of 2025.

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